Empathy in Company Culture is the Sign of an Emotionally Intelligent Organization
Most often, empathy gets you focusing on dealing with individual customer problems and complaints as they occur. It does come naturally to most, but it is also a skill you can learn and develop.
Higher the level of employee empathy in the company culture, better the level of organizational EQ/EI. To emerge as a successful business leader, heightened empathy in your company culture and customer-centricity must also go hand-in-hand. But how do we build Empathy?
November 16, 2021